TraduLive is published by MANAGEVENDORS INC. A person reads every message and answers, usually within a working day.
If something went wrong in the app, the fastest help is its technical log: at the bottom of Settings, under “Technical log”, press “Send the log” and agree. It records what the app did, never what was said.
It comes from TraduLive <noreply@tradulive.com> within a minute, with the six digits in the subject. Look in the spam folder too. “Send again” works after 60 seconds; use the newest code.
The counter at the top right of the main screen shows the minutes left. More are in Settings → Account → Get more minutes, in one-time packs of 3, 10 or 20 hours; nothing renews by itself and the minutes never expire. A pack you bought belongs to your account: sign in with the same e-mail address on a new phone and it is there. If a purchase did not show up, press “Restore purchases” at the bottom of that screen. Refunds are handled by the app store you bought through.
TraduLive needs the microphone. If you refused it once, allow it in your phone's settings, under TraduLive. It also needs an internet connection: the translation does not run on the phone.
Settings → Account → Delete account, at any time; it is immediate. What is deleted and what is kept: Delete your TraduLive account.