TraduLive, published by MANAGEVENDORS INC, supports phone-code or email-code sign-in for accounts. Delete your account from the app or contact us for help. Deletion and retention are described below.
In the app
Open TraduLive and tap Settings.
Scroll to Account.
Tap Delete account and confirm.
What is deleted
Deletion removes access to your account, its remaining minutes and account-linked records through the deletion process. The app removes its local account data. The service also requests deletion of your personal voice, if any. This does not remove copies another participant saved, records held independently by a store, or the retention exceptions below.
What is kept, and for how long
Security and abuse prevention: the device marker for the free allowance is retained after deletion and scheduled for removal after 730 days without use. Contact-discovery counters expire after 24 hours. Safety reports and evidence are scheduled for deletion after 90 days through periodic cleanup. Account deletion removes blocks and detaches account identifiers from reports; identifying details in evidence may remain until expiry.
Calls and providers: chat expires after 24 hours and call history is scheduled for removal seven days after the call ends. Cleanup is periodic. Providers may retain security, delivery and usage records under their own policies.
Logs sent to support: a log you voluntarily sent can remain in our mailbox for up to 12 months. Account deletion does not remove an email already delivered.
The store's record of your payments — the app store you paid through keeps its own record of each purchase, under its own policy. It carries your account identifier, which the app gives the store with each purchase. We never see your card.
Verification and recovery: SMS and email delivery records follow the delivery provider’s retention rules. Backups and legally required records may take longer to expire than active account data.
If you no longer have the app
Write to contact@tradulive.com. We will verify ownership of the account through its phone or email sign-in identity before deletion; simply providing a phone number or email address does not prove ownership. Do not send verification codes. We normally respond within one month.
